Integrated Management System Policy (IMS)

Arawa Mineral Water Company Shamlan® strives to make quality the foundation for achieving its goals and improving its services to continue providing safe, healthy products that meet customer desires, exceed their expectations, and maintain leadership and excellence.

To achieve this vision and turn it into a tangible reality, the company's leadership affirms its commitment to the following:

• Adopting a quality management system and a food safety, health, and occupational safety management system in accordance with international standards ISO-9001, ISO-22000, and ISO-45001, complying with all related local and international regulations, and continuously reviewing, maintaining, and improving these standards.
• Providing suitable infrastructure and applying occupational health and safety requirements to ensure a safe working environment while reducing or preventing work-related injuries and risks through effective risk assessment and control.
• Following a continuous development and improvement approach for policies, processes, products, and services, as well as applying risk-based thinking to enhance product quality and operational effectiveness.
• Focusing on customers and meeting the needs of stakeholders by maintaining effective communication, evaluating business environments, and developing appropriate response strategies.

Additionally, the company's leadership is committed to engaging and communicating with employees, training them to enhance their skills and capabilities, and recognizing them as one of the most valuable assets that must be preserved and developed.